REFUND AND RETURN POLICY

• At Shuffle Perfumes, we aim to offer our customers an exceptional shopping experience. However, due to the nature of our products, once they are opened or used, they cannot be returned or resold.

• Our perfumes are made with active, natural ingredients. Damages resulting from improper use, neglect, or incorrect application are not eligible for a return or refund. Additionally, any adverse reactions due to personal sensitivities to specific ingredients are not covered by this policy. We always recommend conducting a patch test before use, as mentioned in the product guidelines

Refund Policy

• Shuffle Perfumes is not responsible for any damages that occur after the product has been delivered.

• If there are issues such as missing items, leakage, breakage, or receiving an incorrect product, an unboxing video with the original packaging is required for any claims.

• To initiate a refund claim, please contact our customer care team at +91-7827419391 or email us at support@shuffleperfumes.com, including the necessary images and videos of the issue with the subject line "Refund Request for [Product Name]."

• If the package appears damaged, tampered with, or defective, kindly refuse to accept it from the delivery partner at the time of delivery.

• If the order status is marked as delivered but not received, contact customer care within 3 days of the delivery status update. Refunds will not be processed after this time frame.

• Please note that delivery charges are non-refundable as they are not reimbursed by our delivery partners.

• For Cash on Delivery (COD) orders, refunds will be processed to the bank account provided by the customer within 4-7 business days.

• Refund claims must be submitted within 24 hours of delivery with the required documentation. If your claim is approved, the refund may take up to 15 days to be processed, starting from the date of approval.

• Shuffle Perfumes will provide the relevant transaction details, including the transaction ID and screenshots, once the refund process is initiated.

Return Policy

• In cases where the product is damaged during transit (such as leakage, breakage, or missing items), a refund or exchange may be processed after a thorough review of the issue as per our refund policy.

• Customers must contact our customer care team within 24-48 hours of receiving a damaged, broken, or leaked product to initiate the return or exchange process.

Cancellation Policy

• Orders can only be canceled before they are dispatched from our warehouse. You can cancel your order on the

My Orders page within first few hours.

• For paid orders, refunds will be credited to the original payment method within 15 days of cancellation approval.

• Once the order has been shipped, cancellations are not possible. For prepaid orders that are returned to the seller, a deduction of ₹75 will be applied.

Return and Refund Policy for Redeemed Products

If a customer redeems a product using shuffle cards and then cancels the order, the shuffle cards used for the redemption will not be refunded or reinstated to the customer's account.
This policy ensures that once shuffle cards are used in exchange for products, they cannot be recovered or reused, even if the related order is subsequently canceled.
Customers should carefully consider the use of their shuffle cards before redeeming products to avoid any inconvenience.

FAQ's

Q.1) How long will it take to receive my refund after my cancellation/refund is accepted?

For paid orders, refunds will be credited back to the original payment method within 15 days after the cancellation is approved.
For Cash on Delivery (COD) orders, the refund will be sent to the bank account details shared with our customer support team within 4-7 business days after cancellation approval.
Shuffle Perfumes will provide all necessary details, including relevant screenshots and the transaction ID, once the refund is processed.

Q.2) Does the return policy cover products that have been opened or used?

No, our policy does not cover products that have been opened or used. It is applicable only to orders with items that are damaged, leaking, or missing.

Q.3) How can I cancel my order if I placed it by mistake?

If you accidentally placed an order, you can cancel it directly on the My Orders page within the first few hours. Alternatively, you can reach out to our customer support at +917827419391 or email us at support@shuffleperfumes.com for assistance.